benefits

BPM – build your supporter network

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A few years back I was struggling to “sell” the concept of better business performance, by better process management. And I really wanted to implement a tool to support it, allowing the business  to have access to & improve how they did things in incremental steps, as their process maturity grew.

 

I had an “ah-ha” moment during a BPM tool demo  – something I was shown virtually stood up & started shouting, “look at me”. I saw the ability to capture process information such as the cost of an activity while you are capturing the flow. You could capture other process information, such as key controls & risks, roles & responsibilities but it was this cost of process that excited me.

 

I started to think outside the square when I was building up my supporters. With these types of information available, Finance would be very keen to see more, Risk, Compliance & Audit teams would like the ability to flag & tag process activities, there were lots of wins for lots of functions.

 

I organised a demonstration of the tool to key supporters where they could see its potential uses. That was one of my better ideas. The audience went from polite bored interest to avid interest rather quickly. By the end of the demonstration, the business was asking me “so when are we going to have this tool?”.

 

Eureka! The requirement seed had been sown. With some help from Finance I put together the business case and socialized it, so when the business case was presented for approval, supporters were at the ready to give it the thumbs up.

 

Implementing a tool, as you know, is only part of the job done, but that allowed my process champions throughout the business to start centralizing processes.   Having them centralized improved project delivery significantly…no longer would BAs need to re-capture the process, they could use one that was already captured.

 

Governance structures were in place that allowed for the processes to be managed appropriately, so processes became a valuable asset within the company.

 

And that was the start of a great journey…you could do the same. Excite your key supporters by demonstrating different concepts that meets a need. Good luck. ’Til next time -T

BPM Tip #1 – selling BPM

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We’ve all heard the definition of insanity, yeah?  Keep doing the same things over & over, expecting different results.

 

CEOs constantly challenge others to “…improve the bottom line”. Frequently, businesses follow their processes, targets are met, profits are OK, but still the challenge is to deliver more. Sounds like insanity is winning!

 

When all is said and done, for “things” to change, “something” somewhere has to change. In my experience, BPM & business process improvement, can discover that “something” in a business and often in surprising places.

 

Every process must deliver results, meet targets, be measured and more and more these days – meet some type of regulatory code. I can see you nodding your head. Surely, all your processes are being measured & monitored? …What’s that? They aren’t? Excellent, theres a fix for that.

 

If you have a CEO like my example above and you know BPM can help but aren’t sure how sell it or don’t know how to make it a reality, find help. There are key things you can do to sell your idea and they aren’t hard – it’s a matter of being able to identify a problem, quantify the opportunity in terms the C-Level expect (savings) and the proposed “fix”. In essence, its your business case for change.

 

Sounds easy, right? So what are you waiting for? Go stop the insanity. If you need help, get it, secure your support/funding/whatever you need and then enjoy the journey – what an exciting time. I wish I was there…

BPM – where do you start

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When you are charged with making a difference, where do you really start? Can you really get something in, started & embedded in your organisation at a relatively low cost?

 

I think back to organisations I’ve worked with, and realised that’s exactly what I’d been brought in to do. And I knew what I needed to do & just started… I’m a bit stubborn that way, but it took time – time for the organisation to adapt to changed ways & time for real benefits to be realised.

 

If I’d not gone through the pain of doing things the hard way, I wouldn’t be where I am now, but I digress…if I could’ve found a roadmap, some kind of step by step approach that I could follow to get “done” faster – boy that would have been manna from heaven.

 

But if you don’t have the time, what do you do? Where can you get help?

 

Well, lets face it, money doesn’t grow on trees, and the boss will want to see something tangible that will really deliver what we like to call bankable benefits.  Impressing Finance with fast & lower cost ideas is the golden key!

 

These days, with the advent of the Cloud & Software as a Service (SaaS), our BPM jobs are made so much easier, so you can impress those who hold the purse strings. There are good people around who can give you that roadmap and have the skills to help lighten the load…you just have to find them, right?